Deliveries & Returns

At KEYSHIELD, we want you to enjoy your purchase, but we understand that sometimes a product just isn't right. We've made our returns policy as easy as possible.

Return Period

You have 30 days from the date of your receipt to return the product for a full refund or exchange. After 30 days, we are unable to offer a refund or exchange.

Condition

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please provide a receipt or proof of purchase.

Returns Process

Initiate Return

To initiate a return, please email us at returns@keyshield.co with your order number and reason for the return. We will provide you with further instructions on where to send the returned item.

Shipping

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Inspection

Once we receive your returned item, we will inspect it and notify you on the status of your refund or exchange.

Refund or Exchange

If your return is approved, we will initiate a refund to your original method of payment or exchange the product as per your request.

You can always contact us for any return question at returns@keyshield.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@keyshield.co.